Telephone counseling

Telephone counseling is a way in which the patient and the counselor talk to each other through phone instead of in-person sessions. Patients schedule their telephone sessions with a specific number and talk to their counselor at the appointed time. These meetings, like in-person meetings with the same counselor, are held for the same time and on the same specific days of the week.

What is the reason for introducing telephone counseling?

We are always looking for a way to make our services better and easier. Because we know that in-person counseling is not possible for everyone. Therefore, our telephone counseling services solve urgent problems and barriers to in-person counseling.

Telephone counseling is the first step in using communication technology in therapy, which includes telephone calls.

Who is suitable for telephone counseling?

The most important advantage of telephone counseling is for those who do not have in-person access to counseling centers; For example, some patients have to travel very long and pay a high price for face-to-face counseling. Or some have physical problems and can not easily attend meetings.

In addition, some people can not use in-person counseling due to their busy schedule; like parents who have young children or business managers and etc. As a result, telephone counseling services will be useful for these people.

 

Disadvantages of telephone counseling

One of the main disadvantages of telephone counseling is the lack of in-person communication and the deprivation of observing the patient's symptoms and reactions. This can be the main reason for why telephone counseling is not suitable for certain people.

Another disadvantage of telephone counseling is that it is tedious to talk on the phone for a long time. For example, sometimes the counselor-patient conversation lasts 50 minutes, which can be tedious for a telephone conversation.

Which specific group of people do make the most of telephone counseling?
As mentioned, people with geographical restrictions on face-to-face counseling can use telephone counseling.

Which specific groups of people benefit the least from telephone counseling?
Counseling for some patients requires more careful and cautious attention. In fact, using telephone counseling is not suitable for them. For these patients, face-to-face counseling will be much more effective.
Also, some patients have speech or hearing problems that can not use telephone counseling at all.

 

Benefits of telephone counseling:
1. You do not need to spend money and time to travel to the clinic.
2. You do not have to worry about attending a specific time and place.
3. You no longer have to take time off work or change your plans for counseling.
4. Consultation hours are set with your schedules.
5. The whole process that takes place in direct encounters in the office, will also be done by phone; the average consultation time will be about 30 minutes, which is usually the same in the office.
6. We will teach you how to measure. Do not worry because of lack of in-person counseling, the accuracy of your diet and counseling will not decrease.
7. If necessary, by sending an appropriate photo of the height, we will consider your physical condition and nothing will be missed.
8. Unlike face-to-face visits, which you do not have access to your doctor until the next visit, we have designed a support system for you to answer your questions 24 hours a day.
9. Unlike face-to-face visits, we will follow you and you will not be alone until you reach the final goal.

Conclusion

As a result, telephone counseling is a very efficient and flexible method for people who have problem with face-to-face counseling.

Telephone counseling is one of the methods in which the patient can communicate exclusively with his counselor and in all the sessions that he speaks to his counselor by phone, he can express his problems completely privately.